Ready For An Objective Assesment Of The In-Store Experience?

EDS Strategy is not another "mystery shopping" company. Let us explain.

EDS Strategy is not another crowd sourced mystery shopping company. We're best known for providing the best in store demonstrations, trainings, and merchandising visits in the grocery and retail industry. A client wanted our team to "secret shop" another demo company vendor the client was using in a specific region. They were impressed with the insights which lead us to take the mystery shop to the next level and offer as a service for retailers, and brands. 

What makes EDS Strategy different? We don't crowd source thousands of secret shoppers off crowd sourced apps. We get to know your project and what KPIs and behaviors you are looking for and we design custom online training specifically tailored to your project. 

In summary, we see mystery shops as a way to not just see if standards are being followed, but a way to identify gaps and wins, in associate training, from the perspective of a customer. Based on feedback from shops, we can then work with clients to further refine the in-person or online training associates receive.

Why Are Secret Shops Critical? 

Assess The In-Store Expeirence

In retail, we talk about the in store experience, but is it being delivered to company standards? Only objective, trained shoppers can tell

Identify Opportunites In Associate Training

Address gaps in associate brand knowledge by targeting online training to what's found in the field

Increase Sales & Customer Loyalty

Customers love consistent, memorable experiences. With fewer retail locations, stores that suceed will excel at delivering top customer service

Why Select EDS Strategy to Conduct Mystery Shops? 

  • We view Secret Shopping program as a "full-circle" activity that builds the business
  • "Full-Circle" shops can use the data obtained in the field to work with the client to further refine associate training
  • Secret Shopping is an opportunity to identify both wins and gaps in the retail experience
  • EDS Strategy's W2 field team is cross-trained to ensure the most objective secret shop possible
  • Reports are  completed on phone post secret shop
  • Reports can be tailored custom to what is important to get out of the shop. 

Contact Us For a Secret Shopping Program Demo